Cancellation policy

Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

The revocation must be sent to: PROAIR GmbH Gerätebau, Reute 17/1, 88260 Argenbühl-Eglofs, info@delphin24.com, Telephone: +49-7566-9401-0

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Please note that companies are exempt from the statutory right of withdrawal.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the goods that can be returned by post. You shall bear the direct costs of returning the goods that cannot be returned by post due to their nature. For goods that cannot be returned by post due to their nature, these costs amount to EUR 100-300. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Special notes

If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly likely if we are also your lender or if your lender has engaged us to assist with the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid a contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for this.

Sample cancellation form

If you wish to cancel the contract, please complete the following text and return it to us. 

• To: PROAIR GmbH Gerätebau, Reute 17/1, 88260 Argenbühl-Eglofs, info@delphin24.com

• I/we hereby revoke the contract concluded by me/us for the purchase of the following goods: ____

• Ordered on ___ / received on ____ / Order No. ____

• Your name

• Your address (street, postal code, city, district)

• Your signature (only for paper notifications)

• Place and date