Cancellation policy

right of withdrawal

Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

The revocation must be sent to: PROAIR GmbH Gerätebau, Reute 17/1, 88260 Argenbühl-Eglofs, info@delphin24.com, telephone: +49-7566-9401-0

To comply with the withdrawal period, it is sufficient to send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Please note that companies are excluded from the statutory right of withdrawal.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

- End of the cancellation policy -
 

Sample withdrawal form

(If you wish to cancel the contract, please complete the following text and return it.)

• To: PROAIR GmbH Gerätebau, Reute 17/1, 88260 Argenbühl-Eglofs, info@delphin24.com

• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: (*) ____
  the provision of the following services (*)

• Ordered on (*)___ / received on (*)____ / order no. ____

• Name of consumer(s)

• Address of consumer(s) (street, postal code, city, district)

• Signature of consumer(s) (only for paper notifications)

• Place and date

(*) Delete as appropriate